What to expect from TDS when you order a deck

What to expect from TDS when you order a deck

Once you have decided to order your new deck from us, we have a process in place to ensure that the whole manufacturing and installation goes as smoothly as possible. With a commitment to transparency and customer satisfaction, we have put together some guidelines outlining the most important key steps from the moment that you commit to a new deck from us.

1. Customer Inquiry, Quotation Process and Formal Quote

When we are first contacted by a customer, we ask that they send us photos and a layout of the boat via our contact page on our website so that we can understand their specific requirements. Our team then conducts its own research by reviewing the layout and photos provided, as well as gathering information about your boat. Based on this information, we develop a budgetary quote, and if the customer is satisfied with it, we provide a formal quote.

The formal quote outlines all the essential details, including design specifications, materials, price and timelines. It is crucial that you read through this document carefully. Taking the time to review it not only helps you understand what to expect but also gives you an opportunity to ask questions or clarify any uncertainties before signing. Once the quote is acceepted, we issue a pro forma invoice for the templating/digitizing, after which we will organize a date to digitize the deck. Once we have the digital file, our sales and project management teams meet to review both the quote and the digitized layout to ensure that the quoted square footage is accurate. Should there be any discrepancies, we adjust the quote accordingly and will call you to explain the changes.

2. Securing Your Order with a Deposit

After both parties agree on the final numbers, we send an order confirmation for your signature and will then send an invoice for 50% of the materials cost and the cost of digitization so that we can begin building the deck. Once the funds are received, we start production, later invoicing for the remaining 50%. Travel costs associated with the digitization are invoiced separately after the activity has concluded.

3. Project Management and Timeline Confirmation

We will assigns a dedicated Project Manager to your deck, and they will be your primary point of contact throughout the entire process. Your Project Manager is responsible for confirming the production and installation timeline and ensuring that every phase of the project is scheduled appropriately. They will communicate any updates, answer your questions, and address any concerns that may arise during production.

4. Final Payment and Scheduling Shipment

Before the deck is shipped and installed, we require that the full remaining balance is settled and we can then schedule shipment and installation without any delays.

5. Installation

You will have received an estimated quote for installation. Once the deck is installed we ask the captain or project manager to walk the deck with our team and get a sign off and release for the deck and then we invoice them for the final amount along with any associated travel, travel time, accommodation and subsistence. We will invoice you the final amount once the installation has been done.

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For that reason, you want to start by discussing the project with the service manager at the yard that normally services the boat. In that discussion, you will want to learn the following: Is there a shed or watertight tent large enough to enclose the project, or is there another solution for preventing the weather from causing damage or delay? If the boat is hauled, can it be staged with scaffolding for safety, if necessary? Does the yard have qualified personnel to perform the necessary tasks? These include: Properly protecting the boat's surfaces from damage during the refit. Removing any deck hardware that is in the way, this may require taking down headliners or removing interior trim to access the fasteners. If a replacement teak deck is required, can and how will they remove the existing teak without damaging the rest of the vessel, including the structural deck beneath the current teak deck? After removing the existing teak, are they qualified to inspect and make any necessary repairs to the structural deck? On fiberglass boats, damage may appear as soft spots due to compromised structural core material. In some cases, on metal vessels, it may be necessary to replace damaged sections of plating. Do they have marine carpentry skills to properly final fit and install the new modular teak deck system? With the new deck installed, do they know how to reinstall the deck hardware properly and, if a sailboat, install and tune the rig? Are they capable of re-commissioning the vessel and any systems disabled during the refit? What is the proposed schedule and timeline for the refit? What is the estimated budgetary cost, and which of these costs can be assured? If the yard is not a suitable fit for the project, can they recommend an alternative solution?

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